Frequently Asked Questions

What payment methods do you accept?

At NOVIRA Boutique, we accept the following payment methods:

PayPal: You can use your PayPal account or pay through PayPal with a credit card, debit card, or bank account balance, even if you don't have a PayPal account.
Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express
Shop Pay
Apple & Google Pay

Where do you ship?

We currently ship to France, United Kingdom & Switzerland. For other destinations, please contact us.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

Can I change or cancel my order?

You can cancel or modify your order before it is shipped. Please contact support@noviraboutique.com as soon as possible.

What is your return policy?

We offer a 30-day return policy for unworn items with tags. Sale items and gift cards are non-returnable.

How do I initiate a return?

To start a return, contact us at support@noviraboutique.com with your order number and reason for return.

Do you offer exchanges?

We only offer exchanges for defective or damaged items. Please contact us within 7 days of receiving the product.

Your cart is empty