Here are some common questions our customers ask before making a purchase. If you have any other inquiries, feel free to contact us by email: support@noviraboutique.com
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ORDER QUESTIONS
Delivery times vary depending on the destination, usually taking 5 to 8 days with Colissimo or 2 to 4 days with DHL Express shipping.
A shipping confirmation is sent by email as soon as your order is dispatched, allowing you to track its status.
When placing your order, you will receive an automatic confirmation email. Once your order is ready to leave our distribution center, you will receive another email with the shipping details. Please allow 24 to 48 hours for the status to be updated.
We send order and shipping confirmation emails to the address provided. Please check your spam/junk folder for these emails.
Check around your neighborhood and with your family or housemates. If you are still unable to locate the package, please contact the carrier and us for further assistance.
Tracking information may be delayed, especially during the first week. Please contact support if it has not been updated beyond this period.
We prioritize your security. Your personal and credit card information is encrypted using 128-bit SSL technology, the same standard used by major global banks. We do not store credit card or PayPal details.
Yes, you have 24 hours from the time your order was placed. Simply send us an email and we will cancel your order and refund you within 10 days.